Data Protection Notice

Last updated: November 27, 2025

1. Data Controller

PocketVPN ("we", "us", or "our") is the controller of your personal data for the purposes of the General Data Protection Regulation (GDPR). Our registered address is:

PocketVPN
123 Security Street
Privacy City, PC12 3AB
United Kingdom

2. Legal Basis for Processing

We process your personal data based on the following legal grounds:

Your consent for certain types of data processing
Necessity for the performance of a contract
Compliance with legal obligations
Legitimate interests pursued by us

3. Types of Personal Data We Process

We may process the following categories of personal data:

Contact Data: Your name and email address when you contact us.
Technical Data: IP address, browser type, operating system, device information.
Usage Data: Information about how you use our Service.
Communications Data: Information about our communications with you.

4. Purpose of Data Processing

We process your personal data for the following purposes:

To provide and maintain our Service
To provide customer support and respond to your inquiries
To monitor and analyze the usage of our Service
To detect, prevent and address security or technical issues
To comply with our legal obligations
To carry out our obligations and enforce our rights

5. Data Retention

We retain your personal data only for as long as necessary for the purposes set out in this Notice and in accordance with applicable laws. The criteria we use to determine the retention periods include:

The length of time we have an ongoing relationship with you
Whether we have a legal obligation to retain the data
Whether the data is aggregated or anonymized

6. Your Rights

Under GDPR, you have the following rights regarding your personal data:

Right of access: You can request a copy of the personal data we hold about you
Right to rectification: You can request that we correct inaccurate personal data
Right to erasure: You can request that we delete your personal data
Right to restrict processing: You can ask us to limit the way we use your data
Right to data portability: You can ask us to transfer your data to another service
Right to object: You can object to our processing of your personal data
Right to withdraw consent: You can withdraw your consent to processing

To exercise any of these rights, please contact us at the details provided below.

7. Security Measures

We implement appropriate technical and organizational measures to protect your personal data against unauthorized or unlawful processing and against accidental loss, destruction or damage. These measures include:

Encryption of data in transit and at rest
Secure access controls and authentication
Regular security assessments and updates
Staff training on data protection
Incident response procedures

8. Sharing of Your Data

We may share your personal data with:

Service providers who assist us in operating our Service
Professional advisors such as lawyers and accountants
Law enforcement or regulatory authorities when required by law
Third parties in connection with a sale, merger or other transfer of our business

9. International Transfers

Your personal data may be transferred to and processed in countries other than your home country. When we transfer your personal data outside the European Economic Area, we ensure that appropriate safeguards are in place to protect your data.

10. Contact Information

If you have any questions about this Data Protection Notice or want to exercise your data protection rights, please contact our Data Protection Officer:

By email: dpo@pocketvpn.com
By post: Data Protection Officer, PocketVPN, 123 Security Street, Privacy City, PC12 3AB

11. Complaints

If you believe that we have not processed your personal data in accordance with applicable data protection laws, you have the right to lodge a complaint with a supervisory authority. In the UK, this is the Information Commissioner's Office (ICO).